Job Overview

We are seeking a German-speaking Customer Support Agent to join a dynamic international support team. In this role, you will assist customers with travel-related inquiries, reservations, and account support while ensuring a seamless service experience.

This is a remote position based in Thessaloniki, Greece, offering the opportunity to work in a fast-paced environment supporting global customers. The role involves handling inquiries through multiple communication channels and delivering solutions in a professional and customer-focused manner.

Key Responsibilities

• Provide professional support to customers via phone, email, and messaging channels.

• Assist customers with booking requests including new reservations, modifications, and cancellations.

• Resolve payment-related inquiries, refunds, and billing concerns.

• Address customer complaints and provide timely and effective solutions.

• Support account-related questions and assist with platform navigation.

• Handle review-related inquiries and provide guidance on feedback processes.

• Maintain clear and accurate written communication with customers and internal teams.

• Manage multiple tasks and systems simultaneously while ensuring high service quality.

• Follow operational guidelines and maintain performance standards.

Requirements

• Native or C1 level German language proficiency.

• B2+ English proficiency for internal communication and training.

• Strong written and verbal communication skills.

• Good computer literacy, including Windows basics and troubleshooting skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Flexibility to work rotating shifts, including occasional weekends and holidays.

• Previous experience in customer service or hospitality is considered an advantage but not mandatory.