Spanish-speaking Customer Service Representative – Airline Project
Job Description:
Spanish-speaking Customer Service Representative – Airline Project
Location: To be confirmed
Industry: Aviation / Airline Customer Service
Languages: Spanish C1 & English B2
Start Date: 12 November 2026
Position: Customer Service Representative – Spanish Market
About the Role
Join an international airline customer service project supporting Spanish-speaking passengers. You will handle a high volume of customer calls, provide assistance with enquiries, and manage sensitive situations with professionalism, empathy, and confidence.
Key Responsibilities
- Handle a high volume of inbound customer calls.
- Assist passengers with enquiries and service-related issues.
- Manage sensitive situations calmly and professionally.
- Provide clear, accurate, and customer-focused solutions.
- Deliver excellent customer service in a fast-paced environment.
Requirements
- Spanish C1 minimum – fluent spoken and written communication.
- English B2 minimum – spoken and written.
- Previous customer service experience is mandatory.
- Ability to handle high call volumes and challenging situations.
- Strong communication and interpersonal skills.
- Empathy, resilience, and sound decision-making abilities.
Salary & Benefits
- €1,000 Welcome Bonus, paid in 12 monthly instalments during the first year of employment (approximately €83.33/month).
- Performance Bonus of up to €120/month, depending on performance.
- Opportunity to gain experience in the international aviation industry.
Important Info: Candidates must have the necessary valid work permit/right to work in the country of employment.
Recruiter Contact
Alexander Glogar
Recruiter | Cross Border Talents
[email protected]
WhatsApp: +43 676 51 66 005