Job Overview
We are seeking a motivated German-Speaking Customer Service Representative to provide high-quality support to customers across multiple communication channels. In this role, you will assist customers with inquiries related to reservations, payments, and service information while ensuring a smooth and positive customer experience. You will work in a fast-paced, international environment, supporting customers and partners while maintaining professionalism and efficiency in all interactions.

Location: Thessaloniki, Greece (Remote)

Key Responsibilities

• Provide customer support through phone, email, and messaging platforms in a professional and timely manner.

• Handle customer requests related to reservations, including booking changes, cancellations, and new bookings.

• Manage payment-related inquiries and assist with refund processes when required.

• Resolve customer concerns and complaints by identifying appropriate solutions.

• Offer accurate information regarding services, properties, and platform features.

• Assist with account-related inquiries and provide guidance on system usage.

• Maintain a high standard of customer satisfaction by delivering friendly and effective support.

• Work efficiently across multiple systems while managing several inquiries simultaneously.

Requirements

• Native or fluent (C1 level) German language skills.

• Good command of English (B2+ level) for training and internal communication.

• Strong written and verbal communication skills.

• Solid computer literacy, including familiarity with Windows operating systems and basic troubleshooting.

• Ability to multitask and manage multiple customer requests simultaneously.

• Strong problem-solving abilities and attention to detail.

• Previous customer service or contact center experience is an advantage but not mandatory.