Job Overview

We are looking for a customer-oriented German-speaking Customer Expert to join our team in Athens, Greece. In this role, you will be the primary point of contact for users of high-quality household appliances (including coffee machines and grinders). You will provide end-to-end after-sales support and technical troubleshooting via phone, email, and chat using Salesforce CRM, ensuring a smooth customer experience.

Key Responsibilities

• Provide comprehensive after-sales support and technical troubleshooting via phone, email, and chat.
• Resolve inquiries related to product functionality, delivery issues, replacement parts, and refund requests.
• Utilize Salesforce CRM to accurately document customer interactions and manage ongoing cases.
• Deliver efficient, friendly, and solution-focused service to maintain high satisfaction rates.
• Collaborate with team members and support cross-functional queues during lower-volume periods.

Requirements

• Language Skills: C1-level proficiency in German, with B2–C1 English skills for internal training, documentation, and tools.
• Technical Skills: Basic tech-savviness, familiarity with CRM software (Salesforce experience is a plus), and a typing speed of at least 25 WPM.
• Experience: Previous background in customer service, technical support, or retail is preferred, but open to strong entry-level candidates.
• Soft Skills: Problem-solving ability, clear communication skills, and patience when guiding users through troubleshooting steps.

Work Model & Schedule

• Work Model: 100% On-site (Athens, Greece)
• Contract Duration: 8-month initial contract (with potential for extension)
• Schedule: Monday to Friday
• Working Hours: Fixed daytime shift (10:00 – 19:00)

What We Offer

• Competitive base salary package
• Performance productivity bonus (up to €250/month based on target achievement)
• Transportation bonus (up to €100/month after training based on on-site attendance)
• Comprehensive product and platform training
• Full relocation support package provided for overseas candidates
• International work environment and long-term career growth opportunities